Things you need to know before purchasing.

All resin items are cast using a high quality casting resin, resin starts as a liquid form before it is set to be strong like glass, due to the chemical reaction, some air bubbles may form.. These may appear to be small chips on the edges but will be sanded. Air bubbles are NOT seen as faults or defects.​​​

During the drying process flowers can change colour, shrink and in rare cases go brown. I cannot be held responsible for these changes or how your flowers dry. White flowers dry cream to an antique ivory colour, lisianthus dry yellow, light pinks can fade but darker pinks such as cerise pinks will darken and some may have a purple tint. Red flowers dry darker. If you would like to discuss possible colour changes please feel free to message me. Or you can visit my blog post which talks about the colours changes of individual flowers in detail. 

Pressed flowers do not retain their colour as well as other types of preservation, white flowers do not stay white and will press more of an antique ivory colour with some browning. When pressed, not all flowers will retain their colour and some colours may change drastically.

I do not use colour enhancing techniques, and I am also unable to offer this as an additional service, please have this in mind before purchasing a preservation.

Not all flowers are able to be pressed, and not all flowers press well. Please bear in mind I have to press each flower to be as thin as a piece of paper, please use your own judgement and common sense with this information in mind when you select a pressed preservation. To read more about what flowers can and can't be pressed and how well they press please click here.

Orphic Treasures is a flower PRESERVATION service, your flowers will be preserved in the condition they are in when they arrive at our studio, not in the condition they were in on your actual event date.

If you would like particular flowers using in certain items, or some flowers prioritizing over others please send a handwritten or typed note with your flowers (not an email or social media message), we cannot fulfil requests that are not sent as a physical note with the flowers due to us being unable to access social media when creating.

Items come with no warranty, but if carefully looked after they can last for many years and stay beautiful. A care card is sent with every item.​​

It is the customers responsibility to ensure the flowers sent will fit in the ordered items​​​

Keepsakes are decorative art only, and not meant to be handled daily, because of this the backs of items may not be as pretty as the front or bottoms of some items may hold more air bubbles or ends of stems. Each item is designed to be forward facing art and admired from the front.

 Edges may be sharper if they are made at a right angle as they are not machine rounded off, for items such as cubes, blocks and the backs of letters these will be sanded to a degree but too much sanding will cause them to have a frosted edge. ​

Coasters and trays are for decorative use only, due to their handmade nature they are not suitable for regular functional use. 

​Please note all my products are handmade, measurements may vary slightly to those stated in descriptions due to manual measurements and items being cast into flexible moulds which tend to bend, as resin is originally a liquid, perfectly straight edges may not always be achieved. Slight imperfections are to be expected but no two items will ever be the same. Each piece is unique and has its own character. They won't be uniform like machine made items.​​

All pressed frames are also handmade, please allow for slight imperfections as they are hand soldered, stained and welded.

Due to the nature of my products, I start prepping for the arrival of your flowers and set materials aside as soon as you order, because of this cancellations after 24 hours will not be accepted.

For jewelry, please ensure your size is correct at the time of ordering as this cannot be altered after I have placed an order with my supplier.

All resin items are casted in layers. In some cases these layer lines will be visible from the side of items. We cast in layers for the best results, therefore visible layer lines are NOT seen as a defect or fault within items.

If for any reason I cannot complete your order due to illness or unforeseen circumstances a full refund will be given and another artist can be recommended.​​

I kindly ask you prepare your flowers for delivery as per my strict instructions, I reserve the right to reject the order if the flowers are too damaged due to these not being followed. In this instance a refund will be given less a 30% admin and disposal fee.

Failure to include your full name and order number with your flowers when they are sent may mean they are disposed of.

Save the date deposits are non refundable, please ensure your wedding insurance covers flower preservation in the case of a cancelled wedding. If you need to rearrange your wedding please contact us and we can transfer your deposit to another date. ​

Refunds are NOT accepted on flower preservation services but if you have any issues with your items please message me within 7 days of receiving your order. If your order is damaged in transit please retain all packaging and take photos, contact me immediately so I can resolve any issues and repair any damages. We cannot offer resolutions for issues that are reported after 7 days.​​​

To customers that have ordered on ETSY - Etsy will want me to mark your order as completed after 8 weeks. However your items may take up to 20 weeks to complete. Unfortunately I cannot stop the automated emails about dispatch. Unless there is a tracking number on the email your items will still be with me. Parcels are always sent tracked. 

Updates are sent only at three stages, when I recieve your flowers, when I start your order and when your order is finished.

If I have any queries, I will always get in contact and wait 3 working days for a response, if I do not hear back within this time period, I will use my professional judgement.

My processing time is APPROXIMATELY 20 weeks

Orphic Treasures reserves the right to extend processing times at any point in the year.

No order will be rushed or guarenteed for Christmas.

I do not send frame layouts for approval, my creativity is at its best when I freestyle designs. When you book me as an artist you are with the understanding that designs are created by me.